Shipping policy
Shipping Policy
Last updated: 4 September 2026
Where we ship
We currently deliver to addresses in the United Kingdom only. We're not able to fulfil orders to addresses outside the UK.
Delivery options and cost
| Option | Cost | Estimated delivery |
|---|---|---|
| Royal Mail Tracked 48 | £3.95 | 2–3 working days after dispatch |
| Royal Mail Tracked 48 | Free on orders over £30 | 2–3 working days after dispatch |
Delivery cost is shown at checkout before you pay.
Free UK delivery applies to orders over £30, calculated after any discounts.
Dispatch times
We dispatch orders within 1–2 working days of receiving them. Orders placed at weekends or on bank holidays are dispatched from the next working day.
You'll receive a dispatch confirmation email with a tracking link as soon as your order leaves us.
Tracking your order
Every order is sent tracked as standard. Your dispatch email contains a tracking link, and you can also track your order at any time on our Track Order page.
Tracking can take a few hours to start updating after dispatch. If it hasn't moved in 48 hours, email us.
Delivery estimates
Delivery times are estimates, not guarantees. They start from dispatch, not from when you place your order — so allow 1–2 working days for dispatch on top of the delivery window.
Royal Mail Tracked 48 has a delivery aim of two to three working days. It is an aim rather than a guaranteed service.
Under UK law we'll deliver your order without undue delay and in any event within 30 days of your order being accepted, unless we agree otherwise with you.
Estimates may be longer during sale periods, in the run-up to Christmas, or in severe weather.
Who delivers
We send all orders with Royal Mail. Royal Mail will contact you with delivery updates using the details you gave at checkout.
If nobody's home
If your parcel doesn't fit through the letterbox and nobody is available, Royal Mail will leave it in a designated Safeplace, with a neighbour, or take it to your local delivery office for collection. They'll leave a card telling you which.
If a parcel is returned to us as undelivered, we'll contact you. We may charge the cost of redelivery.
Delivery addresses
Please check your address carefully at checkout. We can only change an address before the order is dispatched — email us straight away if you spot a mistake.
We can't take responsibility for orders delivered to an incorrect address supplied by the customer.
Missing or delayed parcels
If your parcel hasn't arrived within the estimated window, email support@sulsal.store with your order number and we'll chase Royal Mail.
Royal Mail treats a Tracked 48 item as lost after 10 working days from posting. If a parcel is confirmed lost, we'll replace it or refund you in full. You don't need to claim from Royal Mail yourself — that's our job.
Damaged on arrival
Check your order when it arrives. If anything is damaged, email us with your order number and photos of both the item and the packaging. We'll arrange a replacement or refund and cover the postage.
Risk and ownership
Goods become your responsibility once they've been delivered to the address you gave us. Ownership passes to you when we've received payment in full.
Questions
Email support@sulsal.store. We aim to reply within one business day.
SULSAL LTD · Registered in England and Wales, company no. 17180318 · Registered office: 76 Sherfield Gardens, London, SW15 4PR