RETURNS & REFUNDS

At SULSAL COSMETICS, we want you to feel confident with every purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

Returns

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Returned within 30 days of delivery
• Accompanied by your order details

For hygiene and safety reasons, opened or used skincare products cannot normally be returned unless they are faulty or damaged.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos of the issue. We’ll work with you to resolve it.

Refunds

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund.

Return Shipping

Unless the product is faulty, damaged or incorrect, customers may be responsible for return shipping costs.

Need Help?

Contact our customer care team:

support@sulsal.store

Please include your order number when contacting us so we can assist you quickly.

SULSAL COSMETICS
Beauty with confidence.